Yoroots Privacy Policy

Last updated: 24 October 2026

At Yoroots, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order or contact us.

1. Information We Collect

When you use our website or purchase from Yoroots, we may collect:

• Personal details: Your name, phone number, email address and delivery address.

• Order information: Products purchased, quantities, order value and delivery details.

• Payment information: Payment method and transaction confirmation details. We do not intend to store your full bank card details.

• Account information: Login details and saved preferences if you create an account.

• Website information: Your IP address, browser type, device information and website activity through cookies and similar technologies.

We only seek information that is reasonably necessary to provide our services.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Contact you about order confirmation, delivery and customer support.

• Process payments and verify transactions.

• Respond to questions, complaints and return requests.

• Improve our website, products and customer experience.

• Prevent fraud, misuse and unauthorised transactions.

• Send promotional messages where permitted and where you have given any required consent.

• Comply with applicable legal and regulatory requirements.

3. Sharing Your Information

Yoroots does not sell your personal information to third parties. We may share relevant information with trusted service providers when necessary to operate our business, including:

• Delivery companies and couriers.

• Payment providers, mobile money services and banks.

• Website hosting, security and technical service providers.

• Marketing or analytics providers, where used.

• Government authorities or other parties where required by law.

These parties should receive only the information reasonably necessary to perform their services or meet their legal obligations.

4. Payment Security

Yoroots may offer payment methods such as Cash on Delivery, MTN Mobile Money, Airtel Money and bank payments. Payment processing may be handled by the relevant payment provider or financial institution. Their own terms and privacy policies may apply. Please do not send passwords, PINs or mobile money authorisation codes to anyone claiming to represent Yoroots.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to remember preferences, support shopping-cart functions, improve performance and understand how visitors use the website. You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

If we use third-party analytics or advertising tools, those services may process information according to their own privacy policies.

6. How We Protect Your Information

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure. You should also protect your account credentials and avoid sharing sensitive payment information.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution and legal compliance.

When information is no longer needed, we will take reasonable steps to delete it or anonymise it, subject to applicable legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of information where legally permitted.

• Object to or request restrictions on certain uses of your information.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before acting on a request.

9. Children’s Privacy

Yoroots creates educational products intended for children, but our online store is intended to be used by parents, guardians and other adults making purchases.

We do not knowingly seek to collect children’s personal information directly for marketing purposes. Parents or guardians who believe a child has provided personal information to us may contact us to request its review or deletion, where appropriate.

10. Third-Party Websites

Our website may contain links to external websites or services. Yoroots is not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing personal information with them.

11. Changes to This Policy

We may update this Privacy Policy when our business practices, website features or legal obligations change. Any revised version will be published on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or how Yoroots handles your personal information, please contact us through the contact details provided on our website.

Yoroots: Our Website: https://yoroots.com/

Know Your Clan. Be Proud of Your Roots.